Terms & Conditions

By using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before registering for an account.

Eligibility Requirements

To use our services, you must be at least 18 years old (or the minimum age required in your country) and have a valid email address.

Minimum Age Requirements

The minimum age requirement to register with us is 18 years. If we discover that you are under 18, or if your account has been created by someone who is underage, we reserve the right to close your account immediately.

Geographic Restrictions

Our services are intended for individuals located in specific countries and regions only (currently United Kingdom). We may restrict access to our site based on your IP address or geographic location. If you attempt to use our site from outside of these areas, please be aware that certain features might not function as expected.

Account Registration Rules

To register an account with us, you will need to provide accurate and complete information. You must choose a username and password for secure access. You may only hold one active account at any given time.

One-Account-Per-User Policy

You are prohibited from creating more than one account with our platform or sharing your login credentials with others. If we suspect that you have created multiple accounts, we reserve the right to close all of them and take further action as necessary.

Identity Verification and KYC

We may request additional information from time to time to comply with anti-money laundering regulations and other applicable laws. You must provide this information promptly or risk your account being closed.

Account Accuracy Obligations

You agree that the information you provide when registering is accurate, complete, and up-to-date at all times.

Account Security Responsibilities

It's essential to maintain the security of your account by:

1. Keeping your login credentials confidential.
2. Avoiding unauthorized use or access to others.
3. Contacting us immediately if you suspect any security breaches.

Login Credentials and Password Protection

You must choose a strong password for your account and keep it secure. We recommend not using easily guessable passwords, such as birthdays, names of family members, or common words.

Restricted Behaviour and Prohibited Activities

Prohibited activities include:

1. Cheating or attempting to cheat in games.
2. Using third-party software to gain unfair advantage.
3. Harassing other users or staff.

Multi-Accounting and Fraud Prevention

We will take measures to detect and prevent account sharing, cheating, or other forms of abuse.

Bonus and Promotion Rules

1. Bonus offers are subject to change without notice.
2. Bonuses can be withdrawn only after meeting specific wager requirements (as specified in the promotion).
3. Certain bonuses may have additional restrictions on game play or withdrawal availability.

Wagering and Gameplay Conditions

You agree that:

1. Wagers must comply with our minimum/maximum bet limits and maximum win caps.
2. All games are played fairly, using a random number generator (RNG) for an unbiased outcome.

Bonus Abuse Prevention

We may review your bonus eligibility at any time to ensure fairness in terms of account status, recent wins/losses, or other relevant factors.

Deposits and Withdrawals

1. Deposits and withdrawals are subject to our current policies.
2. Minimum/Maximum deposit with drawal limits apply (if applicable).
3. Processing fees might be charged by third-party payment providers.
4. Please see our dedicated guide for a detailed explanation of deposits, withdrawals, and potential charges.

Verification Before Withdrawals

We may request identity verification documents or additional information before processing withdrawal requests to prevent money laundering or other types of fraud.

Processing and Review Procedures

Withdrawal requests will be reviewed manually after you meet the minimum/maximum amount thresholds. Please note that our system might have internal checks for anomalies in transactions, which can delay your withdrawals temporarily until resolved.

Responsible Gambling Expectations

We expect all users to play responsibly:

1. Set spending limits.
2. Do not chase losses or try to recoup from winning streaks by betting aggressively.
3. If concerned about gambling addiction, consider self-exclusion (please see below).

Self-Exclusion and Account Restrictions

If you feel that your gaming habits are negatively affecting your well-being:

1. Contact our support team for assistance in setting deposit limits or a self-exclusion period of up to six months.

Game Fairness and RNG Systems

Our games operate using an unbiased random number generator (RNG), ensuring each round is fair, independent, and based solely on chance.

Technical Interruptions or Voided Gameplay

In cases of technical issues or interruptions during gameplay:

1. We will aim for a seamless gaming experience.
2. Should a problem occur, you may receive credit towards your next purchase as per our platform-specific policies.

Suspension or Closure of Accounts

If we identify any serious breaches (e.g., multiple account creations, identity theft, abuse), we reserve the right to suspend or close accounts immediately and without notice.

Intellectual Property and Platform Ownership

Our website, content, designs, and intellectual property belong exclusively to us. Unauthorized use is not permitted under these Terms & Conditions.

Limitation of Liability

To the fullest extent permissible by law, our liability for damages arising from any circumstance related to these Terms and your usage shall be limited.

Modification of Terms

We may update or modify our Terms at any time with or without notice; please consult this page frequently for updated terms and policies.

Contact or Support Guidance

For guidance on account management, withdrawal requests, responsible gaming practices, or any other queries:

1. Use the contact form provided.
2. Email us directly (linked to your profile information).
3. Reach out via our live support feature during office hours.

Our Terms & Conditions are subject to modification as needed; please revisit this page periodically for updates on new policies and restrictions implemented by our team at Palace Bingo Coalville